Atelier J. Santana offers complimentary shipping for all orders. 

Orders will take 24- 48 hours to process before it is dispatched from the warehouse. Once the order is shipped from our warehouse, you will receive an email containing the tracking number. 

Please note that once you have placed an order, it is no longer possible to modify your shipping address.

Our warehouse is closed for public holidays. Please plan accordingly as orders will not be shipped out on those respective dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Switzerland & France - 5 days
Rest of Europe, including the UK - 10 days

Unfortunately, we are only able to provide delivery in the following areas

• Switzerland

• United Kingdom

• Europe

To place an order with us, please follow the steps below:

1. Email Us: Send an email to our team at Santana.johana@icloud.com with the subject line "Order Request (name of the item)

2. Include Your Measurements: In your email, please include your full body measurements (bust, waist, hips, and any other relevant measurements for the item you're ordering). This helps us ensure the perfect fit for your custom-made items.

3. Select Your Product: Clearly specify the product you wish to purchase, including the design name or product code. You can also attach any reference images if needed.

4. Personalization Requests: If you have any special requests or customizations (e.g., fabric choices, colors), feel free to include those details in your email.

5. Confirmation and Payment: After receiving your email, our team will review your request, confirm availability, and provide a total cost along with payment instructions.

6. Shipping Information: Once your order is confirmed and paid, please provide your shipping address for delivery.

For further assistance, don't hesitate to reach out to us at santana.johana@icloud.com . We're here to help!

1. Where do you get your denim materials from? I source all my denim through an eco-friendly, community-based approach. I collect denim from friends, family, and people I know. By doing this, I not only upcycle used materials but also give new life to old denim, reducing waste and contributing to sustainable fashion.

2. Can I donate my old denim? Absolutely! I’m always happy to receive pre-loved denim from people who want to contribute. If you have any old jeans, jackets, or other denim items, feel free to contact me directly to arrange the donation.

3. What condition does the denim need to be in? Denim of any condition is welcome, whether it’s slightly worn or well-loved. I’ll assess each piece and use it creatively, depending on its texture and wear.

4. How do you ensure quality using second-hand denim? I carefully inspect all the denim I receive to ensure it is of sufficient quality for upcycling. Each piece is washed, prepared, and selected based on its potential to create unique, durable, and stylish designs.

5. Is each product made from recycled denim unique? Yes! Since I source denim from various people and each piece has its own history, every design is one-of-a-kind. You’ll have a truly unique garment, made with care and creativity.

Feel free to reach out if you have any further questions about my sourcing process!

Each garment comes with care instructions on the label. Generally, we recommend hand wash, air dry, to maintain the quality of the fabrics and prolong the life of your clothing.